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Do you know who to call if your Ford is in an accident?
At Ford, we go further to keep you as safe as possible in your vehicle. In fact, all our cars are designed with driver and passenger safety in mind. But, if an accident does happen, do you know what steps to follow to ensure that your Ford gets properly repaired? For instance, does your insurance cover you for genuine Ford parts? Or that by using a Ford Certified National Body Shop to make the repairs, your warranty remains valid? If you’re not sure, then download the Ford Collision Repair brochure, and arm yourself with all the info you need to get your car properly and professionally repaired.
What are the primary relationships involved in collision repair?
Answer:
- You and ford certified national bodyshop network
- You and the insurance company
- The ford certified national bodyshop network company and the insurance company
How can I ensure that repairs are made with genuine ford parts?
Answer:
Before you take out insurance, you should read the policy and know what you are purchasing. Ask your insurance representative about parts and other restrictions prior to purchase. That way you will pay for the protection you want at the price you’re willing to pay.
I’ve heard about insurance companies having their own direct bodyshops. Is that a good thing?
Answer:
If your insurer directs you to one of its direct repair facilities this may be a good choice, but you should check it out prior to taking your vehicle there for repairs. If you are not comfortable with your insurance company’s recommendation, you still have the right to go to another body shop of your choice. Refer to the list of ford certified national bodyshops in your area on https://www.Ford.Co.Za.
How can I tell what parts are being specified for my repairs
Answer:
You will see genuine ford original equipment collision replacement parts, sometimes called “Oem part” on the quote. These parts are designed by ford motor company and produced to the same specifications and tolerances as the parts on the vehicle when it was manufactured.
It’s All About Value. Why?
Answer:
Repair Appearance Genuine Ford Original Equipment Collision Replacement Parts Provide A Precise Fit Because They Are Produced To The Same Specifications As The New Vehicle. This Ensures That Body Lines, Contours And Gaps Are The Same As When Your Vehicle Was Originally Manufactured.
Know your rights
Answer:
Peace of mind comes from educating yourself and knowing your rights on collision repair before an accident happens. When it comes to selecting the right parts for your vehicle, the only way to truly know what you are getting is to use genuine ford original equipment collision replacement parts.
Ford Certified Collision Network
In order to retain the integrity of your vehicle after it has been involved in an accident, Ford customers have access to a Ford Certified Collision Network.
These Ford Certified Collision Network offer a number of services that will take away the uncertainty, worry and inconvenience that follows an accident.
For further information contact your nearest Ford Dealer, Ford Certified Collision Network or the Ford Customer Care Line on 0860 011022.
Click here for a list of Ford Certified Collision Network.
Ford Certified Collision Network
Find YoursFord Certified Collision Network offer the following services:
- A detailed computerised repair cost estimate
- Customer courtesy services
- Assistance with insurance company claim procedures
- Quality repairs conducted by Ford South Africa trained Body and Paint technicians to global Ford standards
- Ongoing feedback to the Customer on the repair progress of the vehicle
- Repairs conducted using the latest equipment and repair technologies
- Quality checks to ensure that the vehicle is returned to you as close as possible to its original condition
By using Ford’s network of Approved Body Repair Centres, Ford Customers will receive paint, body and craftsmanship guarantees. This will insure that the vehicle’s warranty and maintenance plans remain intact.
